REAL-TIME CUSTOMER INSIGHT
Measure and manage customer happiness with the Net Promoter Score® survey.
Customers are 400% more likely defect if the problem is service related.
Bain & Company
of consumers churn because of poor service that could have been prevented.
of referrals in most businesses come from Promoters identified by the NPS survey.
Net Promoter System, 2013
Customer Feedback Fuels Business Growth
The Net Promoter Score (NPS) survey is known by Fortune 500 companies as "The Most Important Question" you can ask your customers.
But most small and mid-sized businesses don't have a system like NPS to gather insight and turn customer feedback into profits.
Touchpoint 80/20 is the solution.
Here's How It Works
Without ever touching a survey system you get immediate feedback to drive growth.
1. An NPS survey is automatically emailed to each customer asking how likely they are to refer you on a scale of 1-10.
2. Our system sends a follow-up question asking for open-ended feedback on your strengths or weaknesses.
3. You use real-time insight to address issues and increase client satisfaction right away.
With the Touchpoint 80/20 NPS survey system you can:
See what your clients say in their own words
Leverage your strengths
Improve on your weaknesses
Measure your business performance
Show customers you work harder to serve their needs
Build Customer Loyalty
Reach out to clients immediately to show you value their insight. When you listen to your customers' feedback, it makes them feel like part of your growth. Your relationship strengthens.
Knowing what your customers really want is the only way to make smart business decisions. By gathering unfiltered feedback you can do more of what drives profits and less of what hinders your growth.
The NPS survey prompts your delighted customers to explain what was positive about their experience. Now you know your strengths! Develop the things you're good at and use these advantages to market to new prospects.
With the NPS survey, you get feedback on areas for improvement - in your customers' own words. Now you know you know what to change! Use these insights to improve operations and mitigate risks.
Take Immediate Action
Don't wait to learn that an unsatisfied customer defected to the competition... or wrote a bad review. With real-time feedback, you can address issues before they become risks.
Win More Business
When you become known as the business that listens to customers and acts on their feedback, you attract more new customers and earn repeat business. Get the advantage over your competition with customer service.
Know Your 5-Star Clients
Don't risk damaging your reputation by asking every customer to leave a public review. With NPS feedback, you can identify your top Promoters and ask exclusively for their online reviews. It's the secret to a steady stream of consistent 5-star ratings!
Table of Contents
- 1 REAL-TIME CUSTOMER INSIGHT
- 1.1 Customer Feedback Fuels Business Growth
- 1.2 Here's How It Works
- 1.2.1 With the Touchpoint 80/20 NPS survey system you can:
- 1.2.2 Build Customer Loyalty
- 1.2.3 Drive Growth
- 1.2.4 Develop Strengths
- 1.2.5 Improve Weaknesses
- 1.2.6 Take Immediate Action
- 1.2.7 Win More Business
- 1.2.8 Know Your 5-Star Clients