4X
Customers are 400% more likely defect if the problem is service related.
Bain & Company
85%
of consumers churn because of poor service that could have been prevented.
Kolsky
85%
of referrals in most businesses come from Promoters identified by the NPS survey.
Net Promoter System, 2013
Losing Customers and Don’t Know Why?
Customer experience is fast becoming more important to your customers than price and even product.
But you can only deliver what they want if you ask. The Net Promoter Score® (NPS) survey lets you do just that.
Chances are, your corporate competitors know this and are already gathering insight.
But your local business can respond faster and better, turning customer feedback into profits.
Start winning at customer experience.
Our automated NPS survey lets you:
Boost client retention
Increase client lifetime value
Get more 5-star reviews
Get actionable customer feedback that leads to growth – completely done-for-you.
When you sign-up for Touchpoint 80/20, you get a Net Promoter Score® survey system as part of the affordable, monthly package.
Here’s How It Works
Get immediate feedback to stop customer defection. Plus, build your reputation as the local business that delivers a better experience. All without ever touching a survey system.
1. An NPS survey is automatically emailed to each customer asking how likely they are to refer you on a scale of 1-10.
2. Our system sends a follow-up question asking for open-ended feedback on your strengths or weaknesses.
3. You use real-time insight to address issues and increase client satisfaction right away.
With the Touchpoint 80/20 NPS survey system you can:
See what your clients say in their own words
Leverage your strengths
Improve on your weaknesses
Measure your business performance
Show customers you work harder to serve their needs
Build Customer Loyalty
Reach out to clients immediately to show you value their insight. When you listen to your customers’ feedback, it makes them feel like part of your growth. Your relationship strengthens.
Drive Growth
Knowing what your customers really want is the only way to make smart business decisions. By gathering unfiltered feedback you can do more of what drives profits and less of what hinders your growth.
Develop Strengths
The NPS survey prompts your delighted customers to explain what was positive about their experience. Now you know your strengths! Develop the things you’re good at and use these advantages to market to new prospects.
Improve Weaknesses
With the NPS survey, you get feedback on areas for improvement – in your customers’ own words. Now you know you know what to change! Use these insights to improve operations and mitigate risks.
Take Immediate Action
Don’t wait to learn that an unsatisfied customer defected to the competition… or wrote a bad review. With real-time feedback, you can address issues before they become risks.
Win More Business
When you become known as the business that listens to customers and acts on their feedback, you attract more new customers and earn repeat business. Get the advantage over your competition with customer service.
Know Your 5-Star Clients
Don’t risk damaging your reputation by asking every customer to leave a public review. With NPS feedback, you can identify your top Promoters and ask exclusively for their online reviews. It’s the secret to a steady stream of consistent 5-star ratings!
